Privacy Policy

The data controller responsible for your personal data is Vanavision GmbH, registered in Austria. For all data protection inquiries, contact us at [email protected].

• Account data: Name, email address, and password when you register.
• Usage data: Pages visited, features used, session duration, and device/browser information.
• Partner application data: Business name, contact details, property information submitted via the partner form.
• Communication data: Messages sent to us via contact forms or email.
• Cookies & tracking: Session cookies required for platform functionality. Analytics cookies only with your consent.

• To provide and improve the AVIVIS platform and its features.
• To process partner applications and manage partner relationships.
• To respond to inquiries and provide customer support.
• To send transactional emails (account confirmations, application updates).
• To comply with legal obligations under Austrian and EU law.
• To analyse usage patterns and improve user experience (with consent).

We process your data on the following legal bases under the GDPR: contract performance (Art. 6(1)(b)) for account and partner services; legitimate interests (Art. 6(1)(f)) for platform security and analytics; legal obligation (Art. 6(1)(c)) where required by law; and consent (Art. 6(1)(a)) for optional cookies and marketing communications.

We do not sell your personal data. We may share data with trusted service providers (hosting, email delivery, analytics) under strict data processing agreements. All processors are GDPR-compliant. We may disclose data to authorities if required by law.

We retain personal data only as long as necessary for the purposes described above or as required by law. Account data is deleted within 30 days of account closure. Partner application data is retained for up to 3 years for business record purposes.

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Request that we limit processing of your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of consent: Withdraw consent at any time without affecting prior processing.

We use strictly necessary cookies for platform functionality (session management, security). With your consent, we use analytics cookies to understand how visitors use AVIVIS. You can manage cookie preferences via our cookie banner or your browser settings.

Your data is processed within the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure adequate safeguards are in place (e.g. Standard Contractual Clauses approved by the European Commission).

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the platform. The "last updated" date at the top of this page reflects the most recent revision.

For any privacy-related questions or to exercise your rights, contact us at [email protected]. You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) at dsb.gv.at.